Full Privacy notice DPOC and Medical Information:
When you contact Intervet (Israel) Ltd. (“MSD”), MSD stores personal data under this Privacy
Notice and in accordance with applicable legislation, including the applicable national data
protection laws in Israel.
MSD will collect your contact information of choice (i.e., email address and/or phone number)
for the primary purpose of responding to your inquiry and documenting any Adverse Events
or Product Quality Complaints reported by you. In addition, MSD will save: the details of your
medical inquiry, the method used to contact us (e.g., email, phone), your role as a customer
(e.g., animal owner, veterinary healthcare professional), and the product(s) and/or disease
state pertaining to your question. We will also log the response we provide to the inquiry.
These data are collected for statistical purposes and enable the company to identify
information gaps and future research needs as well as improve communication about our
products. For quality assurance purposes, and to ensure compliance with all rules and
regulations, we likewise document how we provide answers to different types of customers
and the appropriateness of our responses. This information will not be linked back to you and
will be saved for the above purposes as long as there is a business or regulatory need to do
The above information is ultimately collected based on MSD’s legitimate interest to ensure
high quality customer service and enhance patient safety.
If you report an adverse event or other product experience which will need to be forwarded to
regulatory authorities, we will collect relevant details about the animal (e.g., species breed,
age) and product (e.g., dose and formulation). Preferably, we will gather as much
complementary information as possible to better understand the circumstances of the event.
For instance, it is often essential for us to inquire about the animal’s general medical history,
including any prior health ailments, current conditions/diseases, and concomitant products
administered. Again, the central purpose of requesting these details is to monitor the
performance of our products, maximizing their safe and effective use in all patients.
The information that we collect is based on our company’s legal requirements to document
adverse and other reportable events, and it is intended for the interest of public and
veterinary health. You decide how much data you choose to share with us. The quality of our
service in responding to your inquiry will not be compromised if you choose not to share
Is data transferred or disclosed to third parties?
Since MSD is a global corporation, your data (in an anonymized format) may be shared
internally with the business units responsible for: processing adverse event reports,
managing product quality complaints, and responding to veterinary information inquiries.
These units could be located anywhere in the world.
Your data (in an anonymized format) may be transferred to and processed by third-parties
which perform services for MSD (data processors) to enable these companies to perform the
services requested by MSD. Only the data (in an anonymized format) that is necessary for
the third party to fulfill the services will be supplied to these companies. All third-party
providers must adhere to applicable written data processor agreements and implement
appropriate technical and organizational measures for the protection of personal data.
If applicable, your data will also be reported to global regulatory authorities in an anonymized
format as required by law and for the interest of public health.
We will not disclose personal data to any other third parties unless required to do so under
the Law or in order to establish, exercise, or defend legal claims.
Where is your data processed?
We only process personal data locally.
Any data that we transfer to any other affiliate within the MSD group of companies or to
MSD’s suppliers, in Israel and abroad, is transferred without any identifying details.
It is important to note that MSD complies with the EU-U.S. Privacy Shield Framework as set
forth by the U.S. Department of Commerce regarding the collection, use, and retention of
personal information transferred from the European Union to the United States. MSD has
certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles.
In addition, MSD has entered into Binding Corporate Rules, which have been approved in
the European Union, that permit the transfer of personal information throughout the world to
any other affiliate within the MSD group of companies (which includes an MSD affiliated
company in the United States).
If you do not wish to provide your data, the services provided by MSD will be unaffected to
the extent possible. You may lodge a complaint with a supervisory authority in the state of
your habitual residence, place of work or place of alleged infringement, by approaching the
Privacy Protection Authority via email, phone, or website.
MSD is the controller of the personal data for the purposes described above. The contact
details of our offices can be found at www.msdprivacy.com.
If you have any questions regarding MSD’s storing of personal data, please feel free to contact
our data protection team at: www.msdprivacy.com
If You Have Questions:
If you have questions or concerns regarding the storing of your personal data, other than
lodging a complaint with a supervisory authority, please contact MSD on
email@example.com. MSD has also appointed a data protection officer whom
you can contact on the following contact details: firstname.lastname@example.org.
Naturally, you also have the right, should you wish, to lodge a complaint with the Israeli
Privacy Protection Authority :
Kiryat Hamemshala, 125 Begin Rd, Tel Aviv, P.O.B 7360, Zip Code 6107202